This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from www.universoul.world (the “Site”).

Who we are

Universoul is operated by Krupa Patel.

For questions about how your personal information is handled, please contact hello@universoul.world

1. Analytics

This website collects personal data to power our site analytics, including:

• Information about your browser, network, and device

• Web pages you visited prior to coming to this website

• Your IP address

This information may also include details about your use of this website, including:

• Clicks

• Internal links

• Pages visited

• Scrolling

• Searches

• Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

2. Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

3. Visitor data - customers

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

Billing and shipping address

Details relating to your purchase

Email address

Name

Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

4. Visitor data - website visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

Information about your browser, network and device

Web pages you visited prior to coming to this website

Web pages you view while on this website

Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

5. Form submissions and Reiki client information

When you complete a form on this website, we collect the information you provide to respond to your enquiry or prepare for your Reiki session.

Form submissions are processed through Squarespace and stored using Google Drive.

Your information is treated confidentially and used only for the purposes for which it was collected. We do not use Reiki intake information for marketing.

6. Data retention

Reiki client intake forms are kept for up to six months following the session, after which they are deleted from our active records, unless we are required to retain them for longer by law or for a legitimate legal purpose.

Other personal information, including enquiries and purchase records, is retained only for as long as necessary for the purposes for which it was collected, including any applicable legal or accounting requirements.

7. Your data protection rights

Under UK data protection law, you have rights relating to your personal information. Depending on the circumstances, these include the right to access your information, request corrections or deletion, restrict or object to its use, and request the transfer of certain information.

To exercise your rights or ask a question about your personal information, please contact hello@universoul.world

You also have the right to raise a concern with the Information Commissioner's Office (ICO) at www.ico.org.uk

8. Third-party services and international transfers

We use third-party services, including Squarespace for website hosting and form processing, and Google Drive for storing form submissions.

These providers may process personal information outside the UK. Where international transfers are subject to UK data protection requirements, they must be covered by an applicable legal transfer mechanism or safeguard.

For information about how your personal data is handled by these services, please contact hello@universoul.world

9. Emails

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

You’ve created a customer account

Your customer account password has been reset or updated

You’ve made a purchase

Your order has shipped

It’s not possible to unsubscribe from these messages.

Newsletter subscriptions

If you subscribe to our newsletter, we use your email address to send you occasional updates, notes and news from Universoul.

You can unsubscribe at any time using the link included in our emails. Your email address will then be removed from our active mailing list.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

10. Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

Information about your browser, network, or device

Information about this site and the page you’re viewing on it

Your IP address